dq333 Privacy Policy — How We Handle Your Personal Data

dq333 operates an online betting and casino platform accessible at dq333.io, serving players primarily in Bangladesh. As a platform that handles financial transactions and identity-sensitive information, dq333 takes data privacy seriously and is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection standards.

This Privacy Policy describes the types of personal data we collect from players and visitors, the purposes for which that data is used, the circumstances under which it may be shared with third parties, the measures we take to keep it secure, and the rights you have over your own information.

This Policy applies to all personal data collected through the dq333 website, mobile interface, customer support channels, and any other touchpoints where personal information is provided to us. It should be read alongside the dq333 Terms & Conditions, which govern the overall relationship between you and the Platform.

If you have questions about any aspect of this Policy, you may contact our support team at [email protected] at any time.

dq333 collects personal data in two ways: information you provide directly, and information collected automatically when you use the Platform.

Information You Provide Directly:

• Registration data: Full legal name, date of birth, residential address, email address, and mobile phone number provided when you create your account.
• Identity verification documents: Government-issued photo identification (such as a National ID card or passport) and proof of address (such as a utility bill or bank statement) submitted for Know Your Customer (KYC) purposes.
• Payment information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details, and card details (Visa, Mastercard) used to process deposits and withdrawals. Full payment card numbers are never stored on dq333 servers; they are processed by our payment partners.
• Support communications: The content of messages, emails, and live chat conversations you submit to the dq333 support team.
• Voluntary survey responses: Any feedback or survey data you choose to provide in response to optional requests from dq333.

Information Collected Automatically:

dq333 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and provide access to Platform services.
• Transaction processing: To process deposits, withdrawals, and bonus credits to and from your account via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer partners.
• Identity verification (KYC): To verify that you meet the minimum age requirement of 21 years and to confirm your identity for compliance and fraud prevention purposes.
• Customer support: To respond to your enquiries, resolve account issues, investigate complaints, and maintain records of support interactions.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor play patterns, identify potential problem gambling behaviour, and — where appropriate — apply account restrictions or initiate contact in accordance with our responsible gaming obligations.
• Service improvement: To analyse aggregated usage data, understand how players interact with the Platform, and improve the quality, performance, and content of the service.
• Marketing communications: To send promotional offers, bonus notifications, and news about new games or features — but only where you have given your explicit consent to receive marketing communications.
• Legal and regulatory compliance: To meet any obligations imposed on dq333 by applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

dq333 does not use personal data for automated decision-making that produces legal or similarly significant effects without providing an opportunity for human review, except in cases of real-time fraud detection where immediate action is necessary to protect platform integrity.

dq333 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which we rely are:

• Contractual necessity: Processing that is necessary to fulfil the contract between you and dq333 — namely, the Terms & Conditions you accept when registering an account. This covers account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing carried out in the legitimate interests of dq333 or third parties, where those interests are not overridden by your fundamental rights. This includes fraud prevention, platform security, and service improvement through aggregated analytics.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — in particular, for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

dq333 does not sell your personal data. We may share your information with the following categories of third parties, but only to the extent necessary and under appropriate contractual or legal safeguards:

• Payment processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and card processors (Visa, Mastercard networks) receive transaction data strictly necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers may receive identity document copies and personal details for the purpose of verifying your identity and age.
• Game software providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive a session token and account identifier to authenticate your access to their games. These providers operate under their own privacy frameworks and do not receive your full personal profile.
• Fraud detection and security services: Specialist providers who assist dq333 in identifying suspicious activity may receive device fingerprint data, IP address information, and behavioural analytics.
• Regulatory and law enforcement authorities: dq333 may disclose personal data to relevant authorities where required by law or where we have reasonable grounds to believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by dq333 may access personal data to the extent necessary to provide professional services, subject to strict confidentiality obligations.

All third-party service providers with whom dq333 shares personal data are required to process that data only in accordance with dq333's instructions and for no other purpose. They are prohibited from using your personal data for their own marketing or commercial purposes.

dq333 uses cookies and similar tracking technologies to operate the Platform effectively, maintain session continuity, and gather analytical data about Platform usage. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in during your visit. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language or display settings, so you do not need to re-enter them on each visit.
• Analytical cookies: Used to collect aggregated, anonymised data about how visitors interact with the Platform — such as which pages are visited most frequently and how long sessions last. This data helps dq333 improve the Platform experience.
• Security cookies: Used to support fraud detection and account security functions, including identifying unusual login patterns or potentially compromised sessions.

dq333 does not use third-party advertising cookies or behavioural profiling cookies for cross-site advertising purposes.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the Platform. For full details on specific cookies in use, contact our support team.

dq333 implements a multi-layered approach to data security, designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

• Encryption in transit: All data exchanged between your device and the dq333 Platform is encrypted using 256-bit SSL/TLS technology, ensuring that information cannot be intercepted during transmission.
• Encryption at rest: Sensitive personal data stored on dq333 servers — including identity documents and financial records — is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data is restricted to dq333 staff and authorised service providers who require it to perform their duties. Role-based access controls and audit logs are maintained to monitor data access activity.
• Infrastructure security: dq333's Platform infrastructure is hosted in secured data centres with physical access restrictions, firewalls, intrusion detection systems, and regular security assessments.
• Incident response: In the event of a data security incident that affects your personal data, dq333 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

While dq333 takes all reasonable technical and organisational measures to protect your personal data, no system is completely immune to risk. You can reduce the risk to your own account by using a strong, unique password and by never sharing your login credentials with others.

dq333 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Personal data associated with an active dq333 account is retained for the duration of the account's active status.
• Closed accounts: Following account closure, dq333 retains core account data (including identity records, transaction history, and KYC documentation) for a minimum period as required by applicable anti-money laundering and financial record-keeping regulations. This period is typically five years from the date of account closure.
• Support communications: Records of customer support interactions are retained for up to three years following the resolution of the relevant issue, or longer if the interaction relates to a formal complaint or legal dispute.
• Marketing consent records: Records of your marketing consent status are retained for as long as necessary to demonstrate compliance with consent requirements, including after consent is withdrawn.
• Anonymised analytics: Aggregated, anonymised analytical data that cannot be re-linked to any individual is not subject to the retention limits above and may be retained indefinitely for platform improvement purposes.

When retention periods expire and no legal obligation requires continued storage, dq333 securely deletes or anonymises the relevant personal data.

Subject to applicable law and the regulatory retention obligations described in Section 8, you have the following rights in relation to the personal data dq333 holds about you:

• Right of access: You may request a copy of the personal data dq333 holds about you, including information about how it is being used.
• Right to rectification: You may request that dq333 correct any inaccurate or incomplete personal data held in your account profile.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal and regulatory retention requirements that may override this right.
• Right to restrict processing: You may request that dq333 restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contractual relationship, you may request that dq333 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — in particular, for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your fundamental rights and freedoms override those interests.

To exercise any of the above rights, please contact dq333 at [email protected]. We will acknowledge your request within 5 business days and aim to provide a full response within 30 calendar days. In complex cases, this period may be extended by a further 30 days with prior notice to you.

dq333 is strictly an adults-only platform. The minimum age to register and use the Platform is 21 years. dq333 does not knowingly collect personal data from individuals under the age of 21.

If dq333 becomes aware that personal data has been collected from a person under the age of 21 — whether through a misrepresentation at registration or otherwise — we will immediately suspend the associated account, delete the data collected, and return any deposited funds to the original payment method where technically possible.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the dq333 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The dq333 Platform may contain references to third-party services, including the names of Game Providers and payment partners. Where the Platform integrates third-party game content, that content is delivered within the dq333 environment and any data exchange with the game provider is limited to the minimum required to authenticate your session and record game outcomes.

dq333 is not responsible for the privacy practices of third-party organisations. Where you interact directly with a third-party service outside of the dq333 Platform — for example, by using the bKash or Nagad apps to initiate a deposit — that interaction is governed by the third party's own privacy policy, not this one.

dq333 recommends that you review the privacy policies of any third-party services you use in connection with your dq333 account.

dq333 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made — meaning changes that significantly affect your rights or how your data is used — dq333 will notify you by email to the address registered on your account and by displaying a prominent notice on the Platform.

The effective date at the top of this Policy indicates when the current version was last updated. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to stay informed about how dq333 protects your personal information. Previous versions of this Policy are available upon request by contacting [email protected].